Privacy Policy

Last updated: March 1, 2023

1. Introduction

At Mobile Recharge AE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

This Privacy Policy applies to personal data we collect when you use our website, mobile application, and services (collectively, the "Services").

2. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Includes first name, last name, username, or similar identifier.
  • Contact Data: Includes email address, phone number, and billing address.
  • Financial Data: Includes payment card details (which are processed securely by our payment processors).
  • Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Services.
  • Usage Data: Includes information about how you use our Services.
  • Marketing Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us through the Services, by email, phone, or otherwise.
  • Automated technologies or interactions: As you interact with our Services, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
  • Third parties: We may receive personal data about you from various third parties such as analytics providers, payment processing providers, and telecom operators.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new user.
  • To process and deliver your mobile recharge requests.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
  • To administer and protect our business and the Services, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  • To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our Services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about services that may be of interest to you.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Legal Rights

You have the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

8. Cookies

Cookies are small files placed on your device when you visit our website. We use cookies to distinguish you from other users of our Services, to improve your experience while using the Services, and to improve the Services themselves.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Services may become inaccessible or not function properly.

9. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, or you would like to exercise any of your rights, please contact us: